FAQs 常见问题
Frequently Asked Questions What is the delivery timing?
How do we charge for delivery service?
What are the delivery conditions?
If I want to place a delivery order, what else do I need to notice about?
Did you have any minimum order?No, we don’t have. Can just follow the minimum quantity per packet. What is your delivery charge?It will be based on satay order. If you order 200 sticks of satay will be FREE delivery, if order 100-150 sticks of satay will be $5 delivery charge, if order 50 sticks of satay will be $10 delivery charge. Can we buy in loose pieces instead of the per packet quantity?Sorry, you can’t. You have to follow the quantity of the standard packet and go by the multiple. How many days in advance do we need to place order?For peak season (e.g school holiday or Saturday) at least 3 days in advance. How is the payment mode?Strictly full deposit by bank transfer or credit card payment. Please note there will be a cancellation charge of 10%. What is the prove that you have receive the transfer payment already?We will reply a sms confirmation to your mobile number or by email. Can we do cancellation of our order?Yes, but please inform us at least 2 days in advance for the cancellation of the order. There will be NO cancellation of order within one day in advance, otherwise there will be 100% penalty. What you mean payment by bank transfer? It means that you have to made full payment to our stated bank account How is your cooked food packed?Will be in the aluminum tray or microwave container. My order is for the company, so can we pay on the spot?Yes, you may. But we have to get your company official chop n sign one day before your actual date. Did you have any AGD payment for government department or aided school?Yes, we have. Please let our customer service know your payment mode so we can refer back to you. Are you open on public holiday or Sunday?Yes, we open daily. What is your operation hours?we open from 8 am – 6 pm. If for self-collection, what time can I come to collect?Anytime between 8 am – 6 pm, but you have to let us know roughly what time coming down so we can prepare your food 1st.
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