What is the delivery timing?

• Normal 4 delivery timing only (10am-12 pm), (2pm - 4pm), (3pm - 5pm) and (4pm - 6pm). (subject to available driver and location)
• Express delivery start from 10 am - 6 pm. Will be half hours interval based on request. ($20 charges available)

How do we charge for delivery service?

• FREE Delivery charge will be given if 200 sticks of satay purchase
• $10 Delivery Charge for 50-150 sticks of satay purchase
• $20 Delivery charge for NO satay order

 What are the delivery conditions?

• Delivery charge includes all other foods purchase.
• Not applicable for eve of public holiday and public holiday.
• $20 delivery charge for half an hour waiting time, city area, Sentosa, and Lim Chu Kang area.
• Kindly note that you have to be at the delivery location at the earliest timing selected. If no one is present to receive the goods and return trip is required, additional delivery fee will be charged.

If I want to place a delivery order, what else do I need to notice about?

• Order will not be confirm if nobody call you. Please call us back at 6842-1112
  Please kindly make your order 1 working days (Cut off time at 3pm) in advance.
No cancellation or changes are to be made within 24 hours of delivery.
• Price quotes may be adjusted without prior notice.
• The sizes and weight of goods is based on approximation.
• For chalet and park, the drivers will only delivery the food to the nearest carpark.

Did you have any minimum order?

No, we don’t have. Can just follow the minimum quantity per packet.

What is your delivery charge?

It will be based on satay order. If you order 200 sticks of satay will be FREE delivery, if order 100-150 sticks of satay  will be $5 delivery charge, if order 50 sticks of satay will be $10 delivery charge.

Can we buy in loose pieces instead of the per packet quantity?

Sorry, you can’t.  You have to follow the quantity of the standard packet and go by the multiple.

How many days in advance do we need to place order?

For peak season (e.g school  holiday or Saturday) at least 3 days in advance.
For non-peak season at least 2 days in advance.

How is the payment mode?

Strictly full deposit by bank transfer or credit card payment.

Please note there will be a cancellation charge of 10%.

What is the prove that you have receive the transfer payment already?

We will reply a sms confirmation to your mobile number or by email.

Can we do cancellation of our order?

Yes, but please inform us at least 2 days in advance for the cancellation of the order.

There will be NO cancellation of order within one day in advance, otherwise there will be 100% penalty.

What you mean payment by bank transfer?

It means that you have to made full payment to our stated bank account
number.

How is your cooked food packed?

Will be in the aluminum tray or microwave container.

My order is for the company, so can we pay on the spot?

Yes, you may. But we have to get your company official chop n sign one day before your actual date.

Did you have any AGD payment for government department or aided school?

Yes, we have. Please let our customer service know your payment mode so we can refer back to you.

Are you open on public holiday or Sunday?

Yes, we open daily.

What is your operation hours?

we open from 8 am – 6 pm.

If for self-collection, what time can I come to collect?

Anytime between 8 am – 6 pm, but you have to let us know roughly what time coming down so we can prepare your food 1st.